Shipping Policy
Effective Date: January 1, 2025
One Local City
109th Avenue, Arizona, United States
support@onelocalcity.com
At One Local City, we take pride in delivering premium Arabic perfumes, bakhoor, dakhoon, and home fragrances straight to your door. This Shipping Policy outlines our shipping process, options, and guidelines for local and national deliveries.
1. Processing Time
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Locations
- We currently ship within the United States only.
- Local delivery and pickup options are available for customers located in Arizona, especially near the 109th Avenue area.
3. Shipping Methods and Delivery Times
We offer the following shipping methods:
| Shipping Option | Estimated Delivery Time | Notes |
|---|---|---|
| Standard Shipping | 3–7 business days | Via USPS, UPS, or FedEx |
| Local Delivery | Same or next business day | Within designated AZ zones |
| Local Pickup | By appointment | Available at 109th Ave store |
Delivery times are estimates and may vary due to external factors such as weather, holidays, or carrier delays.
4. Shipping Rates
- Shipping charges are calculated at checkout based on order weight, delivery location, and selected shipping method.
- Free shipping may be offered on promotional items or orders over a certain amount (see our website or promotions for details).
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number (if applicable). You can track your package using the carrier’s website.
6. Lost or Delayed Packages
While we strive for timely delivery, One Local City is not responsible for delays caused by shipping carriers. If your package is delayed or lost, please contact the carrier first. If unresolved, contact us at support@onelocalcity.com, and we’ll assist further.
7. Damaged or Incorrect Orders
If your order arrives damaged or contains the wrong items:
- Contact us within 3 days of delivery.
- Include your order number, a description of the issue, and clear photos.
- We will review and, if approved, issue a replacement or refund.
8. Contact Us
For any shipping-related questions or concerns, please reach out to:
One Local City
📍 109th Avenue, Arizona, United States
📧 Email: support@onelocalcity.com